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FAQs

  • Where do I find my Order ID?
    Your order ID is 9 digits and starts with 30.........! You can find them on the package label and in the subject line of the emails you received from us.
  • Where do I find my invoice?
    Your invoice was sent to the e-mail address provided with your order on the day of dispatch.
  • Why didn't I receive an email from you?
    Please check your SPAM folder. If you have ordered from us via Amazon, please check your in your account. In order to receive our messages, the checkbox "Seller Communications" must be set under "Promotional Emails".
  • What do I have to do if I want to repeal / complain about my order?
    In this case, please enter the reason for your request in our contact form (e.g. order not received, article defective/incomplete, etc.) and describe the problem with your order a little more precisely in the comment field (e.g. right mouse button shows no reaction, space bar defective, etc.).
  • How do I get my money back?
    After completion of the complaint process, you will receive your purchase amount back via your chosen payment method or marketplace.
  • Why haven't I received any new goods?
    We trade in returned goods and only offer NEW Items in exceptional cases. We have therefore divided our articles into 4 different quality states:
    NEW | A-WARE | B-WARE | C-WARE

 

Contact sheet

Pour us your heart, we will process your request as soon as possible.

 

Order ID
First Name
Name
Email
Telephone number
Reason for the request

Commentary field
Accept
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 The fields marked in bold are the mandatory fileds!
 

Irticle declaration

  • NEW
    BRAND NEW!
  • A-WARE (Amazon = Used - Like New | ebay = New:Other | Allyouneed = Demoware)
    We get our goods directly from the manufacturer! Service, support and quality commitment! This item comes from a revocation and has no signs of use. The item is complete and comes almost always in its original, but opened packing.
  • B-WARE (Amazon = Used - Very Good | ebay = Manufacturer Refurbished | Allyouneed = Refurbished)
    We get our goods directly from the manufacturer! Service, support and quality commitment! This item comes from a customer returning. It can have minimal signs of use, on hardly apparent places. The entire functionally relevant accessory is supplied with the product. It comes almost always in its original packing.
  • C-WARE (Amazon = Used - Good | ebay - Used | Allyouneed = B-Ware)
    We get our goods directly from the manufacturer! Service, support and quality commitment! Used but in good condition! This item has some signs of use and it also may have minor flaws. Every item is fully functional and mostly comes in its original packing.
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